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Your household waste collections will stay the same over the Easter weekend, Friday 19 to Monday 22 April. You can check the date of your next household waste collection online.

Report a missed collection

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Before you report a missed collection, please check our list of possible reasons why your rubbish may not be collected. If you report a missed collection, we aim to collect within two working days.

How do I report a missed collection?

In order for us to investigate and arrange a return, it is important that your missed bin is reported to us within two days of your collection day. You can report a missed bin online, or by phoning the Customer Service Team on 01795 417888.

Why was my rubbish/recycling collection missed?

Your rubbish collection may have been missed for these reasons:

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