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Get advice for residents and businesses following the coronavirus (COVID-19) outbreak, including guidance on making your business COVID-secure.

System maintenance

Due to essential maintenance, our online system for things like Council Tax Support claims and reporting a change of circumstances will be unavailable between 10am and 2pm on Saturday 8 August. Please accept our apologies for any inconvenience.

Contact Customer Services

Contact Us

Our offices and opening times

Our offices are currently closed to the public due coronavirus (COVID-19) but our phone lines are still open. For the latest opening times, including bank holidays, read our coronavirus page.

Most of the information you will require can be found on this website and many services can be reported via our service. Alternatively visit our three offices for advice and information.

Sittingbourne

Swale House East Street, Sittingbourne, Kent ME10 3HT

View directions on how to get to us.

Our phone lines open at 9am, Monday to Friday.

Sheppey Gateway

High Street, Sheerness, Kent ME12 1NL

View directions on how to get to us.

There are no Council services available at Sheppey Gateway on a Saturday.

For Library opening times please view our Sheppey Gateway page.

Faversham

View directions on how to get to us.

Customer Services, Alexander Centre, Preston Street, Faversham, Kent ME13 8NY

Contact us

Council Tax and benefits

Our Council Tax and benefits phone lines will be open from:

  • 9am until 4pm Monday
  • 9am until 4pm Tuesday
  • closed all day Wednesday
  • 9am until 4pm Thursday
  • 9am until 4pm Friday

Housing services will be open from 11am on Tuesdays.

If you have a Council Tax or benefit appointment, our offices at Swale House will open from 8:45am, Monday to Friday. 

Out of hours and emergencies

Find out useful and emergency out of hours information.

Sheppey Gateway

Access to more public services.

Customer Charter

We are committed to providing the best customer service in line with our core values.

Freedom of Information Requests

Submit an FOI request and view questions already asked.

Ask the Leader a Question

Ask the leader a question about the general business of the Council.

Other Local Authorities

Find a list of other Local Authorities including Maidstone and Medway

Other organisations

Find a list of other organisations including money,housing and employment advice all in one place
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